ADT Reviews

The following are ADT reviews we have received from our visitors. Here you can submit your own home security review.

(Thursday, June 24, 2010) After having used ADT at various addresses for many years, I have started having major problems with them. Alarms go off with no response, cannot locate your account, run around when inquiring about problems, and the list goes on and on. The last problem left me paying for one of their systems for a year only to find out that they didn't even have any record of the equipment being installed. When an alarm event occurred, they referred me to department after department, hung up on me because they couldn't give me answers and sent me to voice mailboxes that had no room to record because they were already full. And, don't try to send in a complaint to their website - you will only get an "800" number to call where you will get the run around again.

(Monday, May 10, 2010) What a P.O.S. company. After 12 years of taking our money, they want to charge $72 per window to change broken senors. The best part is the fact that the sensors only cost $1.77 each (I found them on the internet in about 10 seconds). This charge was after the sales consultant told me to sign a new 3 year contract and the total "new install" would be $89.00 for the entire system. What a bunch of liars and con artists...

(Sunday, April 4, 2010) Horrendous - and I have put up with them for years! My system chirps constantly and they refuse to tell me how to fix it since I cannot locate my password. I DID give them my alram code and one of the names I have listed as a contact. Still they will not help me. We are have to disable the system sicne we could no longer stand it. We have never been trated so poorly - they people are rude and ignorant.

(Thursday, March 4, 2010) Our Homeowners Association entered into a contract with this company to secure our clubhouse and gated pool area. They had a smooth presentation in the beginning, but as soon as the contract was signed their customer service became non-existent. They took forever to install the system that still to this day, almost a year later, still doesn't work right and they refuse to stand by their system hardware and installation. At one point, we actually started the process of reporting them to the Better Business Bureau. I would never recommend this company to anyone I know (or don't know). This is a large national company who doesn't care about the customer but rather just making a buck. Our experience has shown that you should stay far, far away from this company. We regret daily having done business with them.